Terms and Services 

 

Service Provider:

Infinitelylonga LLC (“The Provider”)

 

Customer:

The individual requesting service (“The Client”)

 

By scheduling or allowing service, The Client agrees to the following Terms and Conditions:

 

 

 

 

1. Payment & Possession (Mechanic’s Lien)

 

 

1.1 Payment Due Upon Completion

Full payment is due immediately upon completion of services.

 

1.2 Right to Withhold Vehicle

Pursuant to North Carolina General Statute §44A-2, The Provider reserves the right to retain possession of the vehicle and/or keys until all balances are paid in full.

 

1.3 Failure to Retrieve Vehicle

Failure to retrieve the vehicle or keys within a reasonable timeframe may result in storage fees and/or legal action for abandonment.

 

 

 

 

2. Lock-in Policy (Booking & Confirmation)

 

 

2.1 Lock-In Deposit Requirement

A $25.00 non-refundable lock-in Deposit is required prior to scheduling any service, including diagnostic appointments.

 

2.2 Application of Lock-In Deposit

The $25.00 lock-in Deposit will be applied toward the total cost of the scheduled service or diagnostic. This fee is not an additional charge, but a partial payment toward the final invoice.

 

2.3 Diagnostic Balance

For diagnostic/service call appointments, the remaining balance of $35.00 is due at the time of service if no additional repairs are performed.

 

2.4 Confirmation Protocol

The Provider will attempt to confirm the appointment prior to arrival.

Failure to respond to confirmation attempts may result in cancellation of the appointment and forfeiture of the deposit.

 

2.5 Forfeiture of Lock-In Deposit

The $25.00 lock-in Deposit will be forfeited under the following circumstances:

 

• Appointment cancellation by The Client

• Failure to respond to confirmation attempts

• Client no-show or unavailability at the scheduled time

• Vehicle not accessible or service cannot be performed upon arrival

• Incorrect service information provided by The Client that prevents completion of the job

 

2.6 Rescheduling Policy

Rescheduling requests must be made more than twelve (12) hours prior to the scheduled appointment time.

 

If The Client requests to reschedule within twelve (12) hours of the appointment, the lock-in fee will be forfeited. If The Client requests to reschedule outside the twelve (12) hour timeframe then the deposit will go towards the rescheduled time.

 

Same-day cancellations or rescheduling requests will also result in forfeiture of the lock-in Deposit.

 

Any new appointment will require a new lock-in Deposit.

 

3. Right to Refuse Service

 

 

3.1 Discretionary Refusal

The Provider reserves the right to refuse service at its sole discretion.

 

3.2 Grounds for Refusal

This includes, but is not limited to:

 

• Vehicles previously repaired or altered by third parties

• Vehicles with non-standard or modified components

• Vehicles with prior DIY repair attempts

• Undisclosed or severe mechanical or structural issues

 

4. Customer Authorization Policy

 

 

4.1 Authorized Parties Only

The Provider will only accept service instructions and approvals from:

 

• The registered owner of the vehicle, or

• The individual financially responsible for the service

 

 

4.2 No Third-Party Liability

The Provider is not responsible for errors resulting from third-party communication.

 

 

5. Transportation & Liability

 

5.1 No Ride-Along Policy

Clients are strictly prohibited from riding in any service vehicle operated by The Provider.

 

6. Work Zone Safety

 

 

6.1 Safety Distance Requirement

Clients must maintain a minimum distance of twenty (20) feet from the work area.

 

6.2 Prohibited Actions

Clients may not enter the vehicle or interfere with repairs.

 

6.3 Safety Violation Fee

Failure to comply will result in service termination and a $50.00 fee.

 

 

 

7. Diagnostics & Service Call Policy

 

7.1 Client-Directed Repairs

If a Client requests repairs based on their own diagnosis, they assume full responsibility.

 

7.2 Misdiagnosis

No refunds will be issued for incorrect client-provided diagnoses.

 

7.3 Diagnostic Fee

If correct repairs are declined after evaluation, a $60.00 diagnostic fee will apply.

 

7.4 Diagnostic Service Call Conversion

If a repair cannot be completed during the same visit due to time constraints, parts unavailability, or scheduling limitations, the visit will be classified as a diagnostic service call and a $60.00 service fee will apply.

 

7.5 Non-Transferable Fee

The diagnostic/service fee is non-refundable and will not be applied toward future repairs, regardless of whether the Client proceeds with the service at a later time

 

8. Repair Scope

 

 

8.1 Approved Repairs Only

The Provider will perform only the repairs that have been clearly communicated and approved by the Client prior to the start of service.

 

8.2 Additional Repairs

Any additional issues discovered during the repair process will be communicated to the Client. No additional work will be performed without Client approval.

 

8.3 No Guarantee of Comprehensive Repair

The Client acknowledges that addressing one issue does not guarantee that all vehicle problems will be resolved. Additional faults may exist or arise after the initial repair.

 

8.4 Pre-Existing Conditions

The Provider is not responsible for pre-existing damage, worn components, or underlying issues that may affect the outcome of the repair.

 

8.5 Parts & Labor Limitation

The Provider is only responsible for the installation of approved parts and agreed-upon labor. The overall condition of the vehicle and unrelated components is outside the scope of responsibility.

 

8.6 Client-Provided Parts

When the Client supplies their own parts, the Provider is not responsible for part quality, compatibility, or defects. Any issues arising from client-provided parts may result in additional labor charges.

 

8.7 Repair Interruption

The Provider reserves the right to stop or delay a repair if conditions arise that prevent safe or proper completion, including but not limited to unsafe environments, improper parts, or unforeseen mechanical complications.

 

 

9. Parts Pricing & Markup

 

 

9.1 Pricing Structure

All parts supplied by The Provider are billed at cost multiplied by a factor of 1.549%.

 

9.2 Purpose of Markup

This markup reflects, but is not limited to:

 

• Time spent sourcing and procuring parts

• Warranty risk and potential part replacement

• Business overhead and operational costs

 

 

9.3 Pricing Variations

Part pricing may vary depending on availability, supplier pricing, urgency, or specialty components.

 

9.4 Client-Supplied Parts

If The Client chooses to supply their own parts, The Provider is not responsible for:

 

• Part quality or compatibility

• Delays caused by incorrect or missing parts

• Additional labor required due to defective or incorrect parts

 

 

10. Travel & Mileage Fees

 

 

10.1 Standard Travel Rate

A travel fee of $1.50 per mile (one-way) will be applied to service appointments based on the distance traveled to the service location.

 

 

10.2 Diagnostic Travel Exception (Local Area)

Travel fees are waived for diagnostic service calls within Mecklenburg County (Charlotte, NC). The standard $60.00 diagnostic/service call fee still applies.

 

 

10.3 Diagnostics Outside Service Area

For diagnostic appointments outside Mecklenburg County, both the diagnostic/service call fee and the applicable travel fee will be charged.

 

 

10.4 Parts Retrieval Travel

If The Client requests that The Provider retrieve or pick up parts from any location, a travel fee will be applied based on the round-trip distance to and from the parts location.

 

 

10.5 Long-Distance Travel Deposit

For service locations exceeding 50 miles from The Provider’s operating area, a deposit may be required prior to travel. This deposit is non-refundable in the event of cancellation, failure to confirm, or inability to perform the service due to client-related circumstances.

 

 

10.6 Scope of Travel Fee

Travel fees cover fuel, travel time, vehicle wear and tear, and operational costs associated with mobile service.

 

 

10.7 Extended Travel & Special Conditions

Additional charges may apply for:

• Long-distance travel

• High-traffic or time-intensive routes

• After-hours or emergency service requests

 

 

10.8 Travel Fee Disclosure

All applicable travel fees and deposits will be communicated to The Client prior to service whenever reasonably possible.

 

 

10.9 Non-Refundable Travel

Travel fees are non-refundable once The Provider has begun traveling to the service or parts location.

 

11. Refund Policy

 

 

11.1 Limited Refunds

Refunds are issued solely at the discretion of The Provider and are limited to verified circumstances.

 

11.2 Eligible Refund Scenarios

Refunds may be considered in the following cases:

 

• Verified damage caused directly by The Provider

• Incorrect service performed by The Provider

• Approved return of parts, subject to supplier policies

 

 

11.3 Non-Refundable Services

Refunds will not be issued for:

 

• Completed labor

• Diagnostic services

• Client-requested repairs based on incorrect diagnosis

• Issues unrelated to the original repair

 

 

11.4 Final Determination

All refund decisions are subject to review and final determination by The Provider.

 

 

 

12. Reimbursement, Liability & Documentation Policy

 

 

12.1 Limitation of Liability

The Provider is not responsible for towing, rental vehicles, rideshare costs, lost wages, or downtime.

 

12.2 Provider Responsibility

If an issue is directly caused by The Provider, resolution is limited to correcting the repair or reimbursing the original service.

 

12.3 Exclusion of Third-Party Costs

Reimbursements will not include third-party expenses.

 

12.4 Documentation Requirement

All claims must include valid receipts or proof of payment.

 

13. Warranty Policy

 

 

13.1 Limited Labor Warranty

The Provider offers a 30-day limited warranty on labor performed. This warranty applies only to faults directly related to the workmanship of the original service.

 

13.2 Scope of Coverage

If an issue arises within 30 days that is determined to be caused by The Provider’s workmanship, The Provider will correct the issue at no additional labor cost.

 

13.3 Exclusions

This warranty does not cover:

 

• Pre-existing conditions

• Normal wear and tear

• Unrelated mechanical failures

• Client-supplied parts

• Defective parts (covered by manufacturer only)

• Issues caused by misuse, neglect, or external factors

 

 

13.4 Parts Warranty

All parts are subject to manufacturer or supplier warranties only. The Provider does not provide any warranty on parts.

 

13.5 Warranty Claim Requirements

The Client must notify The Provider within the 30-day period and allow The Provider the opportunity to inspect and correct the issue.

 

13.6 Void Conditions

This warranty is void if:

 

• The vehicle is serviced or altered by another party after the original repair

• Additional repairs are performed without notifying The Provider

• The issue cannot be verified as related to the original service

 

 

14. Parts Warranty

 

 

14.1 Manufacturer Responsibility

All parts installed are subject only to the warranty provided by the manufacturer or supplier.

 

14.2 No Provider Liability for Defects

The Provider is not responsible for defective, delayed, or failed parts beyond proper installation.

 

14.3 Labor Not Included

Any labor required to replace defective parts is not covered unless otherwise agreed in writing.

 

 

 

15. Labor Scope Limitation

 

 

15.1 Defined Scope of Work

All services performed are limited strictly to the agreed-upon repair or service.

 

15.2 No Responsibility for Additional Issues

The Provider is not responsible for unrelated issues discovered before, during, or after the repair process.

 

15.3 Additional Repairs Require Approval

Any additional work must be approved by The Client prior to being performed.

 

 

 

16. Weather, Working & Hazardous Conditions

 

 

16.1 Right to Reschedule or Decline Service

The Provider reserves the right to reschedule, decline, or discontinue service due to unsafe, unsuitable, or hazardous conditions.

 

16.2 Examples of Unsafe Conditions

This includes, but is not limited to:

 

• Severe weather (rain, lightning, extreme heat/cold)

• Unsafe or restricted work environments

• Unstable or improperly supported vehicles

• Fuel leaks, fire hazards, or exposed electrical risks

 

 

16.3 Partial Work Charges

If service is discontinued due to such conditions, The Provider may charge for time and labor performed up to that point.

 

 

 

17. Vehicle Accessibility

 

 

17.1 Client Responsibility

The Client must ensure the vehicle is accessible and ready for service at the scheduled time.

 

17.2 Delays & Restrictions

If the vehicle is blocked, inaccessible, or requires relocation, additional fees or rescheduling may occur.

 

 

 

18. Abandoned Job Policy

 

 

18.1 Client Non-Response

If The Client becomes unresponsive or fails to approve necessary repairs after service has begun, The Provider reserves the right to cease work.

 

18.2 Charges for Work Performed

The Client will be responsible for all labor performed up to the point of service termination.

 

 

 

19. Payment Processing

 

 

19.1 Payment Requirement

All payments must be successfully processed upon completion of service.

 

19.2 Failure of Payment

If payment cannot be processed, The Provider reserves the right to:

 

• Refuse further service

• Retain possession of the vehicle or keys

• Pursue legal collection if necessary

 

 

 

 

20. New Customer Intake Requirement

 

 

20.1 Required Documentation

New customers must complete all required intake forms within twelve (12) hours of booking.

 

20.2 Failure to Complete Forms

Failure to complete required forms may result in cancellation of the appointment.

 

20.3 Same-Day Exception

This requirement does not apply to same-day services.

 

 

 

21. Pre-Purchase Inspections

 

 

21.1 Deposit Requirement

A minimum $30.00 deposit is required prior to scheduling a pre-purchase inspection.

 

21.2 Balance Due

The remaining balance is due immediately upon completion.

 

21.3 Cancellation Policy

Deposits are non-refundable if the appointment is cancelled within twelve (12) hours unless due to a third party.

 

 

 

22. Core Parts Policy

 

 

22.1 Core Charges

Core charges are not included in pricing and are not billed to The Client.

 

22.2 Third-Party Parts

The Provider will not handle, return, or process core parts not purchased directly through The Provider.

 

 

 

23. Property & Apartment Policy

 

 

23.1 Client Responsibility

The Client is responsible for ensuring that repairs are permitted at the service location.

 

23.2 Service Interruption

If service must be stopped due to property restrictions, additional labor or rescheduling fees may apply.

 

23.3 Forced Departure

If The Provider is required to leave due to property management or law enforcement, the vehicle may be left in its current condition, and a $75.00 fee will apply.

 

 

 

24. Privacy Policy

 

 

24.1 Data Protection

The Provider will not store or retain credit card or payment information.

 

24.2 Confidentiality

The Provider will not share personal client information, including addresses or vehicle details, without consent.

 

 

 

25. Non-Discrimination Policy

 

 

25.1 Equal Service Commitment

The Provider offers services to all clients regardless of race, color, religion, sex, national origin, age, disability, or sexual orientation.

 

25.2 Right to Safe Environment

The Provider reserves the right to refuse service if a safe and respectful working environment is not maintained.

 

 

 

26. Service Documentation

 

 

26.1 Documentation Rights

The Provider reserves the right to take photos and/or videos of the vehicle before, during, and after service.

 

26.2 Purpose of Documentation

Documentation is used for quality control, verification of work performed, and liability protection.

 

26.3 Privacy Assurance

No personal or identifying information will be shared publicly without The Client’s consent.

 

 

 

27. Late Arrival & No-Show Policy

 

 

27.1 Accessibility Requirement

The Client must ensure the vehicle is accessible at the scheduled service time.

 

27.2 Key Access (If Client Not Present)

If The Client will not be present, arrangements must be made in advance to provide access to the vehicle.

 

27.3 Failure to Provide Access

If service cannot be performed due to lack of access, the appointment may be cancelled, and a service fee may be applied.

 

27.4 Late Fee

If The Client is present but more than fifteen (15) minutes late, a $15.00 late fee will be applied.

 

27.5 Rescheduling Rights

The Provider reserves the right to cancel or reschedule the appointment at its discretion.

 

 

28. Client-Supplied Parts & Verification Policy

 

 

28.1 Client Responsibility for Parts

If The Client chooses to supply their own parts, The Client is solely responsible for ensuring that all parts are correct, compatible, and appropriate for their specific vehicle.

 

28.2 No Part Verification by Provider

The Provider does not verify, confirm, or guarantee the accuracy, compatibility, or correctness of any client-supplied parts prior to or during service.

 

28.3 No Liability for Incorrect Parts

The Provider is not responsible for any issues resulting from incorrect, incompatible, or defective parts supplied by The Client. This includes, but is not limited to, delays, additional labor, or inability to complete the repair.

 

28.4 Additional Charges

If incorrect or incompatible parts are provided, additional labor, diagnostic time, or rescheduling fees may apply.

 

29. Service Timing & Provider Delays

 

 

29.1 The Provider will make reasonable efforts to arrive at the scheduled appointment time. However, all appointment times are estimates and are not guaranteed.

 

29.2 The Client acknowledges that mobile automotive services are subject to variables outside of the Provider’s control, including but not limited to prior job overruns, traffic conditions, parts availability, weather, and unforeseen mechanical complications.

 

29.3 Delays in arrival or service start time do not constitute grounds for discounts, refunds, chargebacks, or cancellation penalties against The Provider.

 

29.4 The Client agrees that scheduling flexibility is an inherent part of mobile service operations and accepts the possibility of delays.

 

30. Partial Job Completion & Unforeseen Mechanical Conditions

 

 

30.1 The Client acknowledges that automotive repair may involve components that are seized, rusted, stripped, or otherwise compromised due to age, wear, or prior improper repairs.

 

30.2 In the event that a repair cannot be completed as planned due to such conditions, The Provider reserves the right to pause or discontinue the service.

 

30.3 The Client agrees that labor performed up to the point of stoppage is billable and must be paid in full, regardless of whether the original repair is completed.

 

30.4 The Provider shall not be held liable for additional damage resulting from the removal of seized or compromised components when reasonable care and standard mechanical practices are applied.

 

30.5 Any additional labor, parts, or time required to continue or complete the repair will be quoted separately and must be approved by the Client before proceeding.

 

31. Post-Repair Test Drive Policy

 

 

31.1 Provider Supervision Required

The Client may test drive the vehicle prior to completing payment; however, all test drives must be conducted with The Provider present in the vehicle.

 

31.2 No Unsupervised Operation

The Client is not permitted to operate or remove the vehicle from the service location without The Provider present until full payment has been received.

 

31.3 Purpose of Test Drive

Test drives are limited to verifying the quality and completion of the service performed.

 

31.4 Liability During Test Drive

The Client assumes responsibility for safe operation of the vehicle during any test drive. The Provider is not responsible for accidents, violations, or damages caused by The Client’s driving.

 

31.5 Right to Refuse

The Provider reserves the right to deny or terminate a test drive at any time if safety concerns arise.

 

 

ACKNOWLEDGMENT

By allowing Infinitelylonga to commence work on the vehicle, The Client acknowledges that they have read, understood, and agreed to the terms listed above.