Terms and Services 

 

Service Provider: Infinitelylonga LLC (hereinafter "The Provider")

 

Customer: The individual
requesting service (hereinafter "The Client")
By scheduling service with The Provider, The Client agrees to be bound by the following Terms
and Conditions:

1. Payment and Possession (Mechanic’s Lien)

 

1.1. Payment Due Upon Completion. Full payment is due immediately upon the completion of the requested services.

 

1.2. Right to Withhold. Pursuant to North Carolina General Statute §
44A-2 (Possessory Lien), The Provider reserves the right to withhold vehicle keys and maintain possession of the vehicle until all outstanding balances are paid in full.

 

1.3. Failure to Retrieve.
If The Client fails to make payment or retrieve their keys/vehicle within a reasonable timeframe
following service completion, The Provider reserves the right to charge storage fees or pursue
legal avenues for abandonment as permitted by state law.

2. Appointment Cancellation and Rescheduling

2.1. Cancellation Fee. A cancellation fee of $20.00 will be automatically charged to The Client
for any appointment cancelled within twenty-four (24) hours of the scheduled service time.

 

2.2.Confirmation Protocol. The Provider will attempt to contact The Client via text message one
(1) hour prior to the scheduled service. 2.3. Failure to Confirm. Failure by The Client to
respond to the confirmation text will result in the automatic cancellation of the immediate
appointment. The appointment will be rescheduled for a later date, and a $15.00
Inconvenience Fee will be applied to the final invoice.

3. Right to Refuse Service

 

3.1. Condition of Vehicle. The Provider reserves the right to reject service on any vehicle at its
sole discretion. Specific grounds for refusal include, but are not limited to:
● Vehicles previously serviced or tampered with by other mechanics or third parties.
● Vehicles containing altered, fabricated, or non-standard aftermarket parts.
● Vehicles previously attempted to be serviced by The Client (DIY attempts).
● Vehicles presenting severe structural or mechanical issues that were not disclosed by
The Client prior to the appointment.

 

4. Transportation and Liability

 

4.1. No Ride-Along Policy. For insurance and liability purposes, The Client is strictly prohibited from entering or riding in work vehicles operated by The Provider.

 

4.2. Scope of Restriction. This restriction applies to all scenarios, including but not limited to: riding with the mechanic to procure parts, travelling to the vehicle’s location, or travelling to a third-party location to secure
payment.

5. Work Zone Safety and Interference

 

5.1. The 20-Foot Rule. To ensure the safety of both parties and to comply with insurance
regulations, The Client is required to maintain a minimum distance of twenty (20) feet from the vehicle while service is being performed.

 

5.2. Prohibited Actions. While service is in progress, The Client is strictly prohibited from:
● Standing within the designated work zone (20-foot radius).
● Entering the vehicle.
● Opening or closing any doors, trunks, hoods, or compartments. 5.3. Penalty for
Violation. Failure to comply with these safety protocols will result in the immediate
termination of service. A $50.00 Safety Violation Fee will be assessed, and The
Provider will vacate the premises.

6. Diagnostics and Repair Scope

 

6.1. Client Diagnostics. If The Client explicitly requests a specific repair based on their own
diagnosis (without a professional diagnostic performed by The Provider), The Client assumes
full financial responsibility for the service.

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6.2. Misdiagnosis Policy. If The Client’s
self-diagnosis proves incorrect, no refunds will be issued for labor or parts installed per The
Client’s request.

 

6.3. Diagnostic Fee. In the event of a misdiagnosis by The Client, if The Client
subsequently declines the correct repair recommended by The Provider, a $60.00 Diagnostic
Fee will be charged.

7. Refund Policy

 

7.1. Limited Refunds. Refunds are granted solely at the discretion of The Provider and are
limited to the following circumstances:
● Proven Damage: Verified damage to a component caused directly by The Provider’s
negligence.
● Part Returns: If The Client wishes to return a part, subject to the supplier's return policy
and potential restocking fees.
● Labor Reimbursement: If The Provider, at their sole discretion, chooses to reimburse
labor costs due to valid disputes.

 

8. North Carolina Motor Vehicle Repair Act Disclosure

 

8.1. Waiver of Written Estimate. In accordance with N.C. Gen. Stat. § 20-354, The Client has
the right to receive a written estimate for repairs expected to exceed $350.00. By booking the
service and allowing The Provider to commence work, The Client acknowledges that they have
either received an estimate or voluntarily waive their right to a written estimate, and authorizes
The Provider to proceed with repairs up to the agreed-upon verbal or written limit.

 

ACKNOWLEDGMENT
By allowing Infinitelylonga to commence work on the vehicle, The Client acknowledges
that they have read, understood, and agreed to the terms listed above.